Terms & Conditions
These Terms and Conditions outline the terms on which you may access and use the Everbloom website. They apply to all users, including browsers, vendors, customers, merchants, and content contributors.
1. Acceptance of Terms
By accessing or using our website, you agree to be bound by these Terms and Conditions in full. If you do not agree to all the terms, you may not use the website or any of its services.
2. Definitions
“We”, “us”, and “our” refer to Everbloom. “You” and “your” refer to the user of this website.
3. General Conditions
• We reserve the right to refuse service to anyone, at any time, for any reason.
• Your content (excluding credit card info) may be transferred unencrypted and involve transmission across networks or technical adaptation.
• You may not reproduce, duplicate, sell or exploit any part of the service without written permission.
4. Intellectual Property
All intellectual property on this site is owned by or licensed to Everbloom and its service providers, and protected under the Copyright Act 1968 (Cth) and related laws.
5. Accuracy and Timeliness
Information is for general purposes only. We are not responsible for inaccuracies or outdated content.
6. Pricing & Modifications
• Prices are in AUD and exclusive of GST.
• We reserve the right to change prices or modify services without notice.
• Prices do not include foreign duties, VAT or customs fees.
7. Third-Party Links
Links may lead to third-party websites. We are not responsible for their content, accuracy, or services.
8. Personal Information
Your personal information is governed by our Privacy Policy.
9. Errors and Omissions
We reserve the right to correct any errors or update information at any time without prior notice.
10. Prohibited Uses
You are prohibited from using this site for unlawful purposes, to infringe intellectual property, spread malware, collect personal data, or interfere with website security.
11. Disclaimer & Liability
We do not guarantee uninterrupted or error-free service. Products and services are provided "as is". We are not liable for any losses resulting from use of the website or its products.
12. Indemnification
You agree to indemnify and hold Everbloom harmless against any claims resulting from your violation of these terms or applicable laws.
13. Severability
If any part of these terms is found unenforceable, the rest will remain in effect.
14. Termination
You may terminate by ceasing use of the site. We may terminate access if terms are violated. You remain liable for any amounts due up to termination.
15. Entire Agreement
These Terms and our policies constitute the entire agreement between you and Everbloom and override any prior agreements or understandings.
16. Governing Law
These Terms are governed by the laws of Queensland, Australia.
17. Returns & Refunds
• Returns are accepted only for damaged or faulty items.
• No refunds or exchanges for change of mind.
• Email hello@everbloomau.com within 48 hours of delivery with photos of the issue.
• Approved refunds will be issued via the original payment method.
• Each rose is unique; slight variations in size or colour may occur.
• Cancellations must be requested within 2 hours. A $50 AUD admin fee applies. Custom and shipped orders are non-refundable.
18. Changes to Terms
We may update these Terms at any time. Continued use of the site signifies acceptance of any changes.
19. Delivery
• We aim to deliver within estimated timeframes but do not guarantee exact dates.
• We are not liable for delivery delays beyond our control.
• By selecting “Authority to Leave”, you agree to assume responsibility for packages left without signature.
20. Contact
Questions? Email us at hello@everbloomau.com